Refunds & Credits Instruments Purchased through QRS are per the Manufacturer Specifications:
a. Non-serialized parts and accessories such as, but not limited to, cables, carrying cases, auxiliary modules, etc. are not eligible for return or refund.
b. Serialized products (products labelled with a distinct serial number) may be eligible for partial refund and/or credit on a case by case basis and at the sole discretion of QRS and/or Manufacturer.
i. Customer must notify QRS in writing within thirty (30) days of the Invoice Date.
ii. All returned products must be in “as new” or resalable condition and must be returned with all included parts, accessories, cables, manuals, literature, and other relevant supplemental material provided.
iii. All returned products are subject to a minimum restocking fee of 25%. Additional charges for damage, and/or missing parts, accessories, cables, manuals, literature, and other relevant supplemental material will be applied to all returns and refund, if any, will be adjusted accordingly.
iv. All products which are not in “as new” or resalable conditions are not eligible for return or credit and will be returned to Customer at Customer’s expense.
TERMS & CONDITIONS FOR SALES AND SERVICES
v. All items being returned must be sent prepaid (freight, duty, brokerage, and taxes) to manufacturer’s location (if drop shipped), or to QRS at the following address: 4501 Waldemar St, Haltom City, TX 76117.
Returning Instruments to QRS
a. All products must be accompanied by a Return Material Authorization (RMA), or RMA number, issued by QRS.
b. All returned items must be in an appropriate packaging, carton, or container designated by such shipment.
QRS is not responsible for damage to any items shipped to QRS. Customer is responsible for the shipping insurance, and claims process should a instrument arrived damaged by the freight carrier.
Additional details can be found on our Standard Terms and Conditions section.
